Beyond Customer Service (Record no. 53949)

MARC details
000 -LEADER
fixed length control field 00553nam a22002057a 4500
003 - CONTROL NUMBER IDENTIFIER
control field ISURa
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231031b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9798176495010
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English Language
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number GER
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gerson , Richard F.
9 (RLIN) 84797
245 ## - TITLE STATEMENT
Title Beyond Customer Service
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc Viva Books
Date of publication, distribution, etc 2004
Date of manufacture 2004
300 ## - PHYSICAL DESCRIPTION
Extent 108 p.
Other physical details Illustration
Dimensions 21 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Satisfaction
9 (RLIN) 54785
Topical term or geographic name as entry element Customer Services
9 (RLIN) 84798
Topical term or geographic name as entry element Customer Relations
9 (RLIN) 22381
Topical term or geographic name as entry element Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Lending Books
Holdings
Withdrawn status Lost status Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Public note
          Lending Collection Main Library Main Library Lending Section 31/10/2023   658.812 GER 126580 31/10/2023 31/10/2023 Lending Books Donation