TY  - GEN
AU  - Ross , Joel E.
TI  - Total quality management: text cases and readings
SN  - 8175140127
U1  - 658.562 
PY  - 1995///
CY  - New Delhi
PB  - Deep & Deep
KW  - QUALITY CONTROL
KW  - MANAGEMENT
KW  - TQM
ER  -