TY  - GEN
AU  - Yardley , Gary
AU  - Kelly , Jan
TI  - Seven days to top notch customer service: using the experience orientated management technique
SN  - 9812046534
U1  - 658.412 
PY  - 1996///
CY  - Singapore
PB  - Times Books International
KW  - MANAGEMENT
KW  - CUSTOMER SERVICE
KW  - CUSTOMER RELATIONS
ER  -