TY  - GEN
AU  - James , Judi
TI  - People talk: the skills of positive communication and customer care
SN  - 8174661337
U1  - 658.812 
PY  - 1997///
CY  - New Delhi
PB  - Excel Books
KW  -  CUSTOMER RELATIONS
KW  - MANAGEMENT
KW  - CUSTOMER CARE
KW  -  MANAGEMENT - COMMUNICATION
ER  -