TY  - GEN
AU  - Sadgrove , Kit
TI  - Making TQM work
SN  - 8175540087
U1  - 658.4013 
PY  - 1996///
CY  - New Delhi
PB  - Kogan Page
KW  - TQM
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT
ER  -