TY  - GEN
AU  - Drummond , Helga
TI  - The T.Q.M. movement: what total quality management is really all about
SN  - 8174760008
U1  - 658.4013 
PY  - 1992///
CY  - New Delhi
PB  - UBS
KW  - TOTAL QUALITY MANAGEMENT
KW  - CONTROL AND QUALITY MANAGEMENT
KW  - MANAGEMENT
ER  -