TY  - GEN
AU  - Oakland , John S.
AU  - Porter , Leslie J.
TI  - Cases in total quality management
SN  - 0750615656
U1  - 658.562 
PY  - 1994///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - MANAGEMENT
KW  - QUALITY CONTROL MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT
ER  -