TY  - GEN
AU  - Senter , Howard
AU  - Edmonds , Jane ;ed.
TI  - Managing information: caring for the customer
SN  - 0750632984
U1  - 658 
PY  - 1986///
CY  - Oxford
PB  - Pergamon Open Learning
KW  - CARING CUSTOMER
KW  - MANAGEMENT
ER  -