TY  - GEN
AU  - Jeffries , David
AU  - Evans , Bill
AU  - Reynolds , Peter
TI  - Total Quality - vol.8
SN  - 8124201315
U1  - 658.003 
PY  - 1998///
CY  - New Delhi
PB  - Crest Publishing
KW  - Management
KW  - Management - Encyclopaedia
ER  -