TY  - GEN
AU  - Botten , Neil
AU  - Mcmanus , John
TI  - Competitive strategies: for service organisations
SN  - 0333716817
U1  - 658.4012 
PY  - 1999///
CY  - London
PB  - Macmillan
KW  - STRATEGIC MANAGEMENT
KW  - MANAGEMENT
ER  -