TY - GEN AU - Porter , L.J. AU - Tanner , S.J. TI - Assessing business excellence: a guide to self-assessment SN - 0750639857 U1 - 658.4013 PY - 1996/// CY - Oxford PB - Butterworth Heinemann KW - MANAGEMENT KW - ASSESSMENTS-MANAGEMENT KW - ASSESSMENTS-BUSINESS ER -