TY  - GEN
AU  - Oakland , John S.
TI  - Total organizational excellence: achieving world-class performance
SN  - 0750632097
U1  - 658.314 
PY  - 1999///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - PERFORMANCE-BUSINESS
KW  - MANAGEMENT
KW  - PERFORMANCE-MANAGEMENT
KW  - SUCCESS-MANAGEMENT
ER  -