TY  - GEN
AU  - Schonberger , Richard J.
AU  - Knod , Edward M.
TI  - Operations management: customer-focused principles
SN  - 0256194068
U1  - 658.5 
PY  - 1981///
CY  - London
PB  - Irwin
KW  - PRODUCTION MANAGEMENT
KW  - MANAGEMENT
ER  -