TY  - GEN
AU  - Daffy , Chris
TI  - Once a customer always a customer: how to deliver custormer servic that creates customers for life
SN  - 1860760341
U1  - 658.812 
PY  - 1996///
CY  - New Delhi
PB  - Harper collins publishers
KW  - CUSTERMER RELATIONS
KW  - MARKETING
KW  - DISTRIBUTION - MANAGEMENT
KW  - MANAGEMENT
ER  -