TY  - GEN
AU  - Kurian  Donald
TI  - An Empirical Study on Service Quality and Customer Satisfaction at Sri Lankan Air Line
U1  - 658.834 
PY  - 2003///
CY  - Author (Un Published)
KW  - Management
KW  -  Thesis MBA
KW  - Consumer Research
KW  -  Marketing Customer Satisfaction Research
ER  -