TY  - GEN
AU  - Kandampully , Jay ;ed.
AU  - Mok , Connie ;ed. ;Sparks , Beverley ;ed.
TI  - Service quality management in hospitality,tourism and leisure
SN  - 8179921840
U1  - 647.068 
PY  - 2004///
CY  - New Delhi
PB  - Jaico Publishing
KW  - TOURISM MANAGEMENT
KW  - HOME ECONOMICS
KW  - HOSPITALITY MANAGEMENT
ER  -