TY  - BOOK
AU  - Lankes , David R.
AU  - McClure , Charles R.
AU  - Gross , Melissa
AU  - Pomerantz , Jeffery
TI  - Implementing Digital Reference Services
SN  - 9781555704506
U1  - 025.524 
PY  - 2003///
CY  - New York
PB  - Neal-Schuman
KW  - Reference Services - United State
KW  - Electronic Reference Services - United State
KW  - Library and Information Science
ER  -