TY  - BOOK
AU  - Karunarathna , H.K.G.M.N.
TI  - Impact of Information and Communication Technology on Operational Productivity and Customer Satisfaction in Star Category Hotels of Sri Lanka
U1  - 658.812 
PY  - 2015///
CY  - Mihintale
PB  - Rajarata University
KW  - Consumer Satisfaction
KW  - Customer
KW  - Service Evaluation
KW  - Management
KW  - MBA Thesis
ER  -