TY  - BOOK
AU  - Gerson , Richard F.
TI  - Beyond Customer Service
SN  - 9798176495010
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Customer Satisfaction
KW  - Customer Services
KW  - Customer Relations
KW  - Management
ER  -