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	1.		Image from Amazon.com	Services marketing integrating customer focus across the firm by Zeithaml , Valarie A Bitner , Mary Jo Edition: 03rd ed. Language: Publication details: New Delhi Tata McGraw-Hill 1996 2007 Online resources: Click here to access online Availability: Items available for loan: Main Library (1)Collection, call number: 658.8ZEI. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Services Marketing Integrating Customer Focus Across the Firm by Zeithami , Valarie A Bitner , Mary Jo Gremler , Dwayne D Pandit , Ajay Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Chennai McGraw Hill 2018 2018 Availability: Items available for loan: Main Library (2)Collection, call number: Lending Collection 658.8 SER, ... Place hold Save to lists Add to cart (remove)