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1.	Image from Amazon.com	Seven days to top notch customer service using the experience orientated management technique by Yardley , Gary Kelly , Jan Series: Times business series Language: Publication details: Singapore Times Books International 1996 1996 Availability: Items available for loan: Main Library (2)Collection, call number: 658YAR, ... Place hold Save to lists Add to cart (remove)
2.		People talk the skills of positive communication and customer care by James , Judi Language: Publication details: New Delhi Excel Books 1997 1998 Availability: Items available for loan: Main Library (2)Collection, call number: 658.812JAM, ... Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	How to give quality service to your customers by Denton , D. Keith Language: Publication details: New Delhi Universal Book Stall 1989 1989 Availability: Items available for loan: Main Library (2)Collection, call number: 658.812DEN, ... Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Restaurant basics why guests dont come back... and what you can do about it by Marvin , Bill Series: A restaurants and institutions book Language: Publication details: New York John Wiley and Sons 1992 1992 Availability: Items available for loan: Main Library (2)Collection, call number: 647.950688MAR, ... Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	පාරිභෝගික සත්කාරය by Suriyaarachchi , Deepal Series: සිංහලෙන් බිස්නස් 2 Language: Sinhala Language Publication details: Ratmalana Vishwalekha 2001 2001 Availability: Items available for loan: Main Library (2)Collection, call number: 658.812SUR, ... Items available for reference: Main Library: Not for loan (1)Collection, call number: Special Collection 658.812SUR. Place hold Save to lists Add to cart (remove)
6.		Customer Satisfaction and Service Quality of Internet Service with Special Reference to Sri Lanka Telecom. by Ranjani Daya M.A Language: Publication details: By Author 2005 2005 Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: 658.812.0072RAN. Save to lists Add to cart (remove)
7.		Service Quality and Services cape as Strategies for Customer Satisfaction and Customer Loyalty in Supermarkets A Case Study in Jaffna District by Kumaradeepan , Vasanthakumar Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Rajarata University of - Mihintale Faculty of Management Studies 2015 2015 Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.812 KUM. Save to lists Add to cart (remove)
8.		The Impact of Customer Relationship Marketing on Customer Loyalty A Comparative Study Between State Banks and Private Banks in Northern Region of Sri Lanka by Leon , Soosai Antony Jude Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Rajarata University - Mihintale Author 2017 2017 Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.812 LEO. Save to lists Add to cart (remove)
9.		Electronic Customer Relationship Management (E-CRM):an Application of Diffusion of Innovation Theory (DOI) in Licensed Commercial Banks of Northern Province,Sri Lanka by kurunathan , Dilogini Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Mihintale Rajarata University of Sri Lanka 2018 2018 Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.812 kAR. Save to lists Add to cart (remove)
10.		Beyond Customer Service by Gerson , Richard F Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Viva Books 2004 2004 Availability: Items available for loan: Main Library (1)Collection, call number: Lending Collection 658.812 GER. Place hold Save to lists Add to cart (remove)