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1. Sheduled Reference
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Seven days to top notch customer service using the experience orientated management technique by Series: Times business series
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Publication details: Singapore Times Books International 1996 1996
Availability: Items available for loan: Main Library (2)Collection, call number: 658YAR, ...
2. Sheduled Reference
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Total quality service principles, practices and implementation by
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Publication details: Florida St. Lucie press 1996 1996
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812STA.
3. Lending Books
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Services Marketing Integrating Customer Focus Across the Firm by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Chennai McGraw Hill 2018 2018
Availability: Items available for loan: Main Library (2)Collection, call number: Lending Collection 658.8 SER, ...
4. Permanent Reference Books
Service Quality and Satisfaction of Transit Passengers at the Bandaranaike International Airport by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Mihintale Rajarata University 2014 2014
Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.812 ABE.