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1.	Image from Amazon.com	Services marketing integrating customer focus across the firm by Zeithaml , Valarie A Bitner , Mary Jo Edition: 03rd ed. Language: Publication details: New Delhi Tata McGraw-Hill 1996 2007 Online resources: Click here to access online Availability: Items available for loan: Main Library (1)Collection, call number: 658.8ZEI. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	The customer response management handbook by Richard , Darlene D Series: building, rebuilding and improving uour results Language: Publication details: New Delhi Tata McGraw-Hill 2002 2004 Online resources: Click here to access online Availability: Items available for loan: Main Library (1)Collection, call number: 658.812RIC. Place hold Save to lists Add to cart (remove)
3.		Beyond Customer Service by Gerson , Richard F Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Viva Books 2004 2004 Availability: Items available for loan: Main Library (1)Collection, call number: Lending Collection 658.812 GER. Place hold Save to lists Add to cart (remove)