| 000 | 00430 a2200157 4500 | ||
|---|---|---|---|
| 020 | _a1884015832 | ||
| 041 | _aEn | ||
| 082 |
_a658.812 _bSTA |
||
| 100 | _aStamatis , D.H. | ||
| 245 |
_aTotal quality service _bprinciples, practices and implementation |
||
| 260 |
_c1996 _aFlorida _bSt. Lucie press _g1996 |
||
| 300 |
_c23 cm. _axvi,318 p. |
||
| 650 | _aCUSTOMER SERVICE - QUALITY CONTROL | ||
| 650 | _aMANAGEMENT | ||
| 942 | _cSR | ||
| 999 |
_c18097 _d19644 |
||