000			00472 a2200181 4500
020			_a8185392544
041			_aEn
082			_a658.812 _bDEN
100			_aDenton , D. Keith
245			_aHow to give quality service to your customers
260			_c1989 _aNew Delhi _bUniversal Book Stall _g1989
300			_c22 cm. _ax,158 p.
650			_aCUSTOMER STATISFACTION
650			_aMANAGEMENT
650			_aCUSTOMER RELATIONS
650			_aQUALITY SERVICES
942			_cSR
999			_c21465 _d23012