000			00473 a2200181 4500
020			_a0750615656
041			_aEn
082			_a658.562 _bOAK
100			_aOakland , John S.
245			_aCases in total quality management
260			_c1994 _aOxford _bButterworth-Heinemann _g1997
300			_c24 cm. _axxii,271 p.
650			_aMANAGEMENT
650			_aQUALITY CONTROL MANAGEMENT
650			_aTOTAL QUALITY MANAGEMENT
700			_aPorter , Leslie J.
942			_cSR
999			_c21681 _d23228