000 00509 a2200193 4500
020 _a0750632984
041 _aEn
082 _a658
_bSEN
100 _aSenter , Howard
245 _aManaging information
_bcaring for the customer
250 _a03rd ed.
260 _c1986
_aOxford
_bPergamon Open Learning
_g1999
300 _c30 cm.
_avii,88 p.
440 _aNEBS Management development super series
650 _aCARING CUSTOMER
650 _aMANAGEMENT
700 _aEdmonds , Jane ;ed.
942 _cSR
999 _c22241
_d23788