000 00422 a2200169 4500
020 _a0333716817
041 _aEn
082 _a658.4012
_bBOT
100 _aBotten , Neil
245 _aCompetitive strategies
_bfor service organisations
260 _c1999
_aLondon
_bMacmillan
_g1999
300 _c24 cm.
_axxi,327 p.
650 _aSTRATEGIC MANAGEMENT
650 _aMANAGEMENT
700 _aMcmanus , John
942 _cSR
999 _c24756
_d26303