000 00364 a2200145 4500
020 _a0070363099
041 _aEn
082 _a658.5
_bKOL
100 _aKolarik , William J.
245 _aCreating quality
_bprocess design for results
260 _c1999
_aBoston
_bMcgraw-Hill
_g1999
300 _c23 cm.
_axii,641 p.
856 _uhttp://www.mhhe.com
942 _cSR
999 _c24991
_d26538