000			00544 a2200205 4500
020			_a0070530424
041			_aEn
082			_a658.8 _bZEI
100			_aZeithaml , Valarie A.
245			_aServices marketing _bintegrating customer focus across the firm
250			_a03rd ed.
260			_c1996 _aNew Delhi _bTata McGraw-Hill _g2007
300			_bill _c26 cm. _axx,668 p.
650			_aCUSTOMER SERVICES
650			_aMANAGEMENT
650			_aMARKETING
700			_aBitner , Mary Jo
856			_uwww.tatamcgrawhill.com
942			_cSR
999			_c30923 _d32470