000 00522 a2200181 4500
020 _a8179921840
041 _aEn
082 _a647.068
_bSER
100 _aKandampully , Jay ;ed.
245 _aService quality management in hospitality,tourism and leisure
260 _c2004
_aNew Delhi
_bJaico Publishing
_g2004
300 _c24 cm.
_axvii,339 p.
650 _aTOURISM MANAGEMENT
650 _aHOME ECONOMICS
650 _aHOSPITALITY MANAGEMENT
700 _aMok , Connie ;ed. ;Sparks , Beverley ;ed.
942 _cLN
999 _c31130
_d32677