000			00522 a2200181 4500
020			_a0070586659
041			_aEn
082			_a658.812 _bRIC
100			_aRichard , Darlene D.
245			_aThe customer response management handbook
260			_c2002 _aNew Delhi _bTata McGraw-Hill _g2004
300			_c24 cm. _axiv,546 p.
440			_abuilding, rebuilding and improving uour results
650			_aCUSTOMER SERVICES - MARKETING MANAGEMENT
650			_aMANAGEMENT
856			_uwww.tatamcgrawhill.com
942			_cSR
999			_c31151 _d32698