000 00503 a2200181 4500
999 _c33835
_d35382
003 ISURa
008 150212b xxu||||| |||| 00| 0 eng d
020 _a9812435050
041 _aEnglish
082 _a658.562
_bHEI
100 _aHeizer,Jay H.
_959253
245 _aCases in total quality management
_bmanufacturing and services
260 _c1998
_aAustralia
_bThomson
_g
300 _bill.
_c24 cm.
_axiii,238 p.
650 _aQUALITY CONTROL
_96664
700 _aNathan,Jay
_959254
942 _cSR
_2ddc