000			00391nam a22001697a 4500
999			_c50385 _d51932
003			ISURa
008			180130b xxu||||| |||| 00| 0 eng d
020			_a139780070660076
041			_aEnglish
080			_2658.8
082			_a658.8
100			_aZeithaml,Valarie.A _955686
245			_aServices marketing
300			_a743 p. _c21 cm
650			_aManagement _955687
942			_2ddc _cSR