000 00781nam a22002057a 4500
003 ISURa
008 230428b |||||||| |||| 00| 0 eng d
041 _aEnglish
082 _a658.812
_bkAR
100 _akurunathan , Dilogini
_984521
245 _aElectronic Customer Relationship Management (E-CRM):an Application of Diffusion of Innovation Theory (DOI) in Licensed Commercial Banks of Northern Province,Sri Lanka
260 _aMihintale
_bRajarata University of Sri Lanka
_c2018
_g2018
300 _a113 p.
_c30 cm.
650 _aElectronic Commerce - Researches
_984522
650 _aThesis - MBA
_957648
650 _aCustomer Relations - Management - Researches
_984523
650 _aCommercial Banks - Sri Lanka - Researches
_984524
650 _aManagement
942 _cPR
999 _c53837
_d55384