| 000 | 00553nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | ISURa | ||
| 008 | 231031b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9798176495010 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bGER |
||
| 100 |
_aGerson , Richard F. _984797 |
||
| 245 | _aBeyond Customer Service | ||
| 260 |
_aNew Delhi _bViva Books _c2004 _g2004 |
||
| 300 |
_a108 p. _bill. _c21 cm. |
||
| 650 |
_aCustomer Satisfaction _954785 |
||
| 650 |
_aCustomer Services _984798 |
||
| 650 |
_aCustomer Relations _922381 |
||
| 650 | _aManagement | ||
| 942 | _cLN | ||
| 999 |
_c53949 _d55496 |
||