Total quality service
Stamatis , D.H.
Total quality service principles, practices and implementation - Florida St. Lucie press 1996 - xvi,318 p. 23 cm.
1884015832
CUSTOMER SERVICE - QUALITY CONTROL
MANAGEMENT
658.812 / STA
Total quality service principles, practices and implementation - Florida St. Lucie press 1996 - xvi,318 p. 23 cm.
1884015832
CUSTOMER SERVICE - QUALITY CONTROL
MANAGEMENT
658.812 / STA