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Impact of Information and Communication Technology on Operational Productivity and Customer Satisfaction in Star Category Hotels of Sri Lanka

Karunarathna , H.K.G.M.N.

Impact of Information and Communication Technology on Operational Productivity and Customer Satisfaction in Star Category Hotels of Sri Lanka - Mihintale Rajarata University 2015 - 104 p. 32 cm.

Subjects--Topical Terms:
Consumer Satisfaction
Customer
Service Evaluation
Management
MBA Thesis

Dewey Class. No.: 658.812 / KAR

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